FAQs
How can I reach your team?
You can email us at callixecontact@gmail.com where our customer service team will be happy to help you with whatever you need!
Which countries do you ship to?
Yes
Is it possible to edit or cancel an order?
Because orders move through our system quickly, any change or cancellation has to reach us within 12 hours of checkout. Later than that, we cannot stop it. You may still send the order back for a full refund once it arrives.
How can I pay for my order?
All the big credit cards work here — VISA, Mastercard and AMEX — along with PayPal.
How soon do you start on an order?
Every order leaves our own warehouse. During holidays and big sale periods, please expect a little extra lead time before packing begins. We pack Monday through Friday, so your order is ready 1 to 3 business days after the date you place it, and it goes out the day after that. Keep in mind that nothing ships over the weekend.
When should my order land on my doorstep?
Right now, most orders arrive in 7 to 14 business days.
What happens if my order never shows up?
An order that has not turned up 30 days past shipment qualifies you for a full refund.
Do duties or import taxes apply?
Prices on this site are shown in US Dollars without tax, so duties or import fees can still come due when your package reaches you. Any such charge is set by the customs office where you live, and it is assessed on arrival at the final address. Paying it falls to you rather than to us, and we cannot answer for hold-ups at your country’s border. For exact figures, ask your own customs office before you place the order.
How do I send something back?
Please contact us at callixecontact@gmail.com
My order showed up damaged, wrong, or broken — now what?
Reach out to us whenever something shows up wrong, missing, or broken. Send along the order number, photos of what you got, and anything else tied to the shipment. We will work through your case as fast as we possibly can.
How soon does the money come back?
Money goes back to whatever you paid with. For a credit or debit card, the issuing bank receives it 7 to 10 business days after we get the returned item or your cancellation notice. Questions about when the credit lands in your account go to that bank, not to us. Still nothing showing after a while? Call the bank or card company: posting the amount on their end can take a few more days.
