Refund policy

Refund Policy

At Callixe, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free refund process.

Refund Eligibility

You may request a refund within 30 days of your purchase date. To qualify for a refund, items must be:

Unused and in original condition
In original packaging with all tags attached
Accompanied by proof of purchase

How to Request a Refund

To initiate a refund, please contact us at callixecontact@gmail.com with your order number and reason for the return. We will provide you with return instructions and a prepaid shipping label when applicable.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 5-10 business days for the funds to appear in your account, depending on your bank.

Exceptions

The following items are not eligible for refund:

Items showing signs of wear, damage, or use
Customized or personalized products
Items without original tags or packaging
Products marked as final sale
Items purchased more than 30 days ago

Shipping Costs

Original shipping costs are non-refundable. Return shipping is the customer's responsibility unless the return is due to a defect or error on our part.